模拟模式

常见问题

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什么是客户个人资料(客户的个人档案)?

Client Profile, (https://my.litefinance.org/), is a secure area of LiteFinance Global LLC's site that provides access to all main account operations. Once you've registered your Client Profile, you can open trading accounts, make deposits and withdrawals, or make transfers between your accounts. Besides, you can use the web terminal to trade, view your personal information, change passwords or leverage value, access the information on your accounts, and carry out other non-trading operations related to managing your accounts and personal details.

如何创建客户个人资料?

您可以使用此链接来创建客户个人资料。请填写表格的字段。请注意下面出现的提示。点击"注册"按钮。如要登录至个人资料,您应在登录页面输入您的邮箱地址或电话号码和密码。如果您已注册 Facebook 或 Google,则可以使用相应的按钮注册并登录至客户个人资料。

什么是昵称?

在您注册客户资料时,  您需指定您的昵称。而此独一无二的名称将作为您在  跟单交易服务的识别名称。此昵称应以字母为开头,并可包括  数字和下划线,但不得有空格。

什么是模拟模式?

您可以在模拟模式下的https://my.litefinance.org/zh/trading页面上登录"客户个人资料"。此允许您在注册前评估跟单交易平台的功能,而无需指定您的个人电子邮箱或电话号码。然而,您将无法在模拟模式下保存交易活动,也无法取得多数选项的访问权限。欲充分利用"客户个人资料"的选项,则需注册。如果注册客户尚未登录其个人资料,则只能在模拟模式下操作。欲访问客户个人资料的完整功能,您必须先登录

如何在模拟交易和真实交易之间切换?

在您注册个人客户资料后,将可使用两种交易模式:模拟交易(勿与模拟模式混淆)和真实交易。 模拟交易限制您只能使用模拟账户来进行,而真实交易仅能使用真实账户来进行。若要在这两种模式之间切换,请在"客户个人资料"上方单击您的名称,并点击相应的按钮。

客户可以拥有多少个人资料?

根据 LiteFinance Global LLC 的政策,仅允许客户拥有一个配置文件。然而,每个客户有权在其个人资料同时拥有最多十个有效的交易账户。根据您的要求,您可通过一般客户咨询部门要求增加客户个人资料同时运行的有效交易账户数。

如何确认您的电子邮箱?

如要验证您的邮箱地址,请在页面顶部点击您的姓名,然后选择"我的个人资料"和"验证"。之后,点击与您的邮箱地址位于同一行的"编辑"按钮。点击"验证当前邮箱地址"。您将收到一封包含激活代码的邮箱地址。在相应字段中输入代码。如果您没有收到激活码,请通过 LIVE CHAT 或其他通信方式联系我们的支持团队。

如何验证您的电话号码?

如要验证您的电话号码,请在页面顶部点击您的姓名,然后选择"我的个人资料"和"验证"。之后,点击与您的电话号码位于同一行的"编辑"按钮。点击"验证当前电话号码"。如果您的电话号码被识别为移动电话号码,您将收到一条包含代码的短信。在对应的行中输入代码以验证电话号码。如果您没有收到包含代码的短信,请通过 LIVE CHAT 或其他通信方式联系我们的支持团队。

How to change my phone number or email?

在"我的个人资料/验证"部分中,点击与您的电话号码或邮箱地址位于同一行的"编辑"按钮。在弹出窗口中输入您要更改的信息。如要更改您在注册客户个人资料时输入的已验证电话号码,您应提供一份确认电话号码所有权的文件(与移动服务提供商签订的协议)和一张身份验证文件的高质量彩色照片(客户将身份验证文件举在脸旁拍照)。如要更改邮箱地址,只需一张身份验证文件的高质量彩色照片(客户将身份验证文件举在脸旁拍照)。您可以在输入新信息的同一窗口中上传文档,或将它们发送至以下邮箱:[email protected]

如何更新您的居住地址?

如要验证您的地址,请在页面顶部点击您的姓名,然后选择"我的个人资料"和"验证"。之后,点击"地址证明"行中的"编辑"按钮。输入新地址并确认更改。请注意,必须再次验证更改后的地址。

如何验证客户的个人资料?

如要全面验证您的个人资料,您首先应在"我的个人资料/验证"部分中填写所有字段以及您的地址(国家,地区,城市,邮政编码,住址)。之后,点击"继续"按钮并上传相关文件的全尺寸彩色复印件,这样我们可以验证您的个人详细信息。

LiteFinance Global LLC 接受哪些验证身份的文件?

The documents confirming identity shall be issued by a legal government agency and shall contain a photo of the Client. It can be the first page of internal or international passport or a driving license. The document shall be valid for at least 6 months from the date of completing the application. Each document shall specify validity dates.

确认居住地址的文件可以是护照上显示住址的页面(如果您使用护照第一页来确认身份,两个页面都应含有序号)。您也可使用包含全名和实际地址的水电费账单来确认住址。账单不得超过三个月。此外,本公司还接受国际认可组织的账单来作为地址证明,如誓章或银行对账单(恕不接受手机账单)

These must be easy-to-read color copies or photos uploaded as jpg, pdf, or png. The maximum file size is 15 MB.

I don't receive SMS notifications from LiteFinance Global LLC. What should I do?

  1. Make sure you have indicated your phone number correctly in your Client Profile. If not, then enter the correct number.
  2. Make sure you have verified your phone number in your Personal profile. If not, verify it.
  3. If the problem persists, please restart your phone.
  4. If the issue is not resolved, your mobile operator probably blocks short code messages. If so, contact our support service via Live Chat, and a code will be sent to your phone number manually.
  5. To receive SMS from our company in the future, you need to contact your mobile operator and unblock short code messages.

请注意,我们的短信息 (SMS) 是免费发送给客户的。

如何开设交易账户?

An ECN trading account sutable for MT5 and LiteFinance Global LLC web-terminal is automatically created in the Client Profile after registration. If you haven’t registered a profile on the site https://my.litefinance.org/, please register before opening an account. If you want to open another type of account or you need one more account, click "Open account" in the "METATRADER" section, and select your platform, account type, currency, and leverage. Learn more about the types of trading account.

如何将账户设为我的主要账户?

尽管您可以在客户个人资料中创建多个账户,所有交易的操作仅会在"主要"账户中进行。只有一个主要账户可以参与交易者排名。在您注册后,第一个交易账户将在客户个人资料中自动开设,并标记为"主要"账户。如果您想将另一个账户设为主要账户,请前往 "Metatrader" 区块,并在相应账户的行中点击"设为主要账户"。

我如何开始在金融市场上交易?

To start trading, you must log in to your Client profile and enable the real trading mode (you can switch between the modes). Then, fund your main account in the "Finance" section. Go to the Trade section on the left dashboard and click the tab with preferred trading assets (Currencies, cryptocurrencies, commodities, NYSE stocks, NASDAQ stocks, EU stocks, stock indexes). Next, click on a particular trading instrument, and its price chart will be downloaded on the page. On the right side of the chart, you'll see the menu for opening trades to buy or to sell. Once opened, a trade will be shown in the lower panel called "Portfolio." All your opened trades can be found and modified through the Portfolio section.

如何开始跟单?

First, you need to top up the trading account you want to use in copy-trading. Note that the minimum copy-trading amount is set by the trader, and the deposit of $50 might not be enough.

Go to the "Copy" section and set a group of traders who correspond to your requirements using filters. We cannot recommend any particular traders because you need to make this decision yourself based on their trading strategy, risks, period of work, and number of coping traders. All the information on traders is displayed as a transparent monitoring table. Before making a decision, you can send a message to a trader. Having selected a trader, click on their nickname to open the settings window. Here you can specify a sum to be used to copy the trader, select a copy type, and set copy stop terms. For more information on the settings, please read our FAQ concerning the work on the Social Trading/Copy-trading platform.

Once you've saved your settings, click on "Copy." The trader you copy will be displayed in your Portfolio at the bottom of the page. You can copy several traders simultaneously. You cannot copy the same trader several times simultaneously, but you can increase your copy-trading amount for this trader. The sum to be used for each copy process is set by yourself.

如何更改密码以访问客户的个人资料?

如果您忘记密码,或希望变更您登录"客户个人资料"的密码,请使用客户个人资料登录页上的密码恢复选项("忘记密码了吗?"),或与一般客户咨询部门联系要求协助更改密码,将有负责人要求您提供所需的身份识别数据。建议您使用字母、数字和特殊字符设置复杂的密码。您的密码的数据将受到安全保密。

如何变更交易者访问您的交易账户的密码?

To change your trader's password, please log in to your client profile, go to the Metatrader section and click "Settings" next to the corresponding account. Then, click "Edit" and enter a new password two times in the window that will open. You don't need to know your current trader's password to do that.

如何变更杠杆值?

To change your leverage, please log in to your client profile, go to the Metatrader section and click "Settings" next to the corresponding account. Next, click "Edit" in the "Leverage" field. Select the leverage from the list and click on "Save."

如何删除账户?

您无法在客户个人资料中删除活跃交易的账户。如有需要,请通过实时交谈或任何其他通信方式与技术支持服务联系。

如何注册联盟计划?

欲注册联盟计划,请在客户个人资料中选择"合作伙伴"选项。使用开启的页面上的链接,以了解联盟协议,接着点击"继续"。如有任何疑问,请发信到 [email protected] 与我们的会员服务联系;Skype:affiliate_liteforex。

我看不到自己的账户。它在哪里?

If no transactions have been made on a trading account for 3 months, the account is classified as dormant. The Company charges a fee for servicing inactive accounts in the amount of 10 USD (or the equivalent in the account currency) for every 30 calendar days.

The account will be archived in 40 calendar days after its balance has reached zero.

Contact LiveChat to restore your archived account.

To avoid the described situation, regularly use any trading accounts in your profile. Please note that connecting to a trading account via a trading terminal is not considered activity, nor is placing pending orders. Any of your profile accounts must open and close trading positions or carry out balance transactions to remain active.

双因素身份验证:您需要知道什么?

您可以在客户个人资料中启用其他安全方法。为此,请登录至您的客户个人资料,前往"安全"并打开您认为最方便的方法。您可以同时启用 Google 身份验证、短信息身份验证和电子邮件身份验证,也可以一次启用一项。

当使用短信息或电子邮件进行身份验证时,您每次尝试登录至客户个人资料时,都会通过短信息和/或电子邮件收到一个一次性代码。因此,犯罪分子在无法访问您电话和/或邮箱的情况下将无法登录您的个人资料。

如要使用 Google 身份验证,您需要从 Google Play 或 App Store 下载 Google Authenticator 应用程序并将其安装到您的设备上。当使用此安全方法时,您每次登录至个人资料时都必须输入该应用程序生成的一次性代码。

请注意,有时 Google Authenticator 生成的代码不被接受。这是该应用程序的功能特性造成的。如要解决此问题,请前往"设置",选择"代码的时间校正",然后选择"立即同步"。

请注意!如果您无法访问已安装 Google Authenticator 的设备,则将无法再登录到您的客户个人资料。如果发生这种情况,请以任何方便的方式联系我们的支持团队。